Quick Responses to High-Conflict People, Their Personal Attacks, Hostile Email, and Social Media Meltdowns
We live in an age of rapid change and instant communication. We also live in a Culture of Blame and Disrespect, creating a need to manage our responses to high-conflict people.
A BIFF Response can be applied in any communication anywhere – online, social media, in a letter or even in person. It can be used at work, earning you respect and success. It can help you get along with difficult family members, friends, neighbors and others anywhere in your life.
BIFF was designed to protect you and your reputation by responding quickly and civilly to people who treat you rudely, while being reasonable in return.
BIFF stands for Brief, Informative, Friendly, and Firm. A BIFF response is easy to remember, but hard to do. It takes practice! This little book gives over 20 examples of BIFF responses for all areas of life—plus additional tips to help you deal with high-conflict people anywhere.
This Second Edition includes a new chapter on Coaching for BIFF Responses. Anyone can use this method to help someone else with a BIFF response – by asking 10 simple questions to make it even more effective.
Bill Eddy is an award-winning author, lawyer, therapist, mediator and the President of High Conflict Institute. He developed the "High Conflict Personality" theory (HCP Theory) and is an international expert on managing high-conflict disputes.
As an attorney, Bill is a Certified Family Law Specialist in California and the Senior Family Mediator at the National Conflict Resolution Center in San Diego. Prior to becoming an attorney in 1992, he was a Licensed Clinical Social worker with twelve years’ experience providing therapy to children, adults, couples and families in psychiatric hospitals and outpatient clinics. He has taught at Monash University, University of Newcastle, the University of San Diego School of Law, the Straus Institute for Dispute Resolution at the Pepperdine University School of Law, and the National Judicial College.
Category: Business Communication, Human Resource, Organisation & Operations, Internet, Social Media, Family & Relationships, Lifestyle, Self-Help & Motivation, Psychology, Sociology
Publication Date: 16/09/2014
Height: 8.5 inch
Length: 0.5 inch
Width: 5.75 inch
Weight: 0.5 gram